What do you do?
Karen Bartlett

Where do you work and what is your title?
       I work at Silver Key Senior Services, a nonprofit agency that helps the elderly. I’m a customer relationship specialist.
What do you do there and/or what are you responsible for?
       I work at the front desk and help people get to the right department or individual when they come in for assistance. In some cases I provide information about Silver Key and its services or provide them with referrals to other organizations in the area.
How long have you been doing this kind of work (total)? How long on the Westside?
       I've been at Silver Key a bit over 2½ years. And it's my first time working on the Westside! I've been doing customer service, reception, administrative assistant, etc. for about 10 years. Prior to that I lived in the Chicago area, where I was a commercial property and liability underwriter. That was really stressful work and I refer to this as my “semi-retirement.”
What do you like best about it (other than quitting time)?
       I enjoy interacting with the clients. Some of them are SO sweet and so appreciative of the help that we can provide. And it is a wonderful feeling to know that we really do make a difference in the lives of seniors in our area. To be a part of it is amazing.
If you could change one thing (other than pay), what would it be?
       How about a shorter work week? My husband works Monday to Thursday, and I think that sounds much better.
What part of your work did your training/education never prepare you for?
       I have a bachelor’s degree in finance, which I don’t use too much, although management here recently decided to utilize some of that background by getting me involved in tracking donations and entering them into our computer software. I believe my education was a door opener for many of the positions I've had in my life, but it didn't really prepare me for the actual work.
What makes working on the Westside special?
       I live on the east side of Colorado Springs, so every day that I drive out here I get to look at the mountains and the houses and businesses on “the hill.” It makes me smile. Every day. What an incredible way to start one's day!!

“What do you do?” is a regular feature in the Westside Pioneer. If you know someone who has an interesting job on the Westside (but doesn’t live here), he/she might be a candidate for this column! If you know someone who might qualify, give us a call at 471-6776.