What do you do?
Monica Gadson

Where do you work and what is your title?
       I'm the assistant manager at Popeyes, a Louisiana-style dining franchise in the Colorado Place shopping center at Eighth Street and Highway 24. This location was the first in Colorado Springs. Popeyes was started over 30 years ago by Al Copeland in Baton Rouge, La., and was named after the character Popeye Doyle in the movie “The French Connection.”
What do you do there and/or what are you responsible for?
       My work involves managing money and customer service. I also do computer calculations (the bookkeeping part of the business), help train employees and handle and fix different types of food.
How long have you been doing this kind of work (total)? How long on the Westside?
       Three years and five months, all of it here on the Westside. I started out as a counterperson and worked my way up to my current position.
What do you like best about it (other than quitting time)?
       I get the chance to work with different types of people from different backgrounds. I teach the new employees to multi-task and count money and to be quick and confident in what they do. I also love to learn new ways to cook the foods that we offer and I’m now studying the culinary arts at college.
If you could change one thing (other than pay), what would it be?
       I would change the building’s appearance. I would make it bigger and modernize it with touchscreen computers, drink stations inside and a bigger drive-thru, and also have more of a Louisiana-style look to the building.
What part of your work did your training/education never prepare you for?
       The different personalities and/or expectations that customers have. Like someone asking for gizzards with their meal. I started right out of high school, and dealing with friends and people my own age is different from working with customers. They don’t teach hospitality in high school. I’ve also had to learn computer skills.
What makes working on the Westside special?
       The history and the store site, and I like that the work is fast-paced. I also like all our regular cutomers.

“What do you do?” is a regular feature in the Westside Pioneer. If you know someone who has an interesting job on the Westside (but doesn’t live here), he/she might be a candidate for this column! If you know someone who might qualify, give us a call at 471-6776.